SPA POLICIES

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Appointment Policy

To ensure that you get an appointment for the date and time

you desire, we suggest booking all appointments a few

weeks in advance. Our website and or Vagaro booking site

displays the most up-to-date availability. Please note that we

require a credit card deposit to reserve your appointment.

Consultations Policy

We provide free consultations or in-depth skin analysis with

one of our expert providers. We believe an informed client

with realistic expectations will be most satisfied with our

treatments and results. Our consultations include education

about our services or your unique skin type, a comprehensive

discussion about all options available to you, both immediate

and long term, and a clear plan of action based on your

individual goals. There is a limit of two (2) free consultations

per person per 365 days.

Cancellation Policy

As a courtesy of our providers, for non-group appointments,

please provide a minimum of twenty-four (24) hours notice

should you need to cancel or reschedule an appointment. You

will be charged $100 for an appointment that is canceled or

rescheduled less than twenty-four (24) hours in advance or if

there is a no-show. The credit card on file will be charged $100

if canceled less than 24 hours in advance or a no show. For

group appointments, there is a seventy two (72) hour

cancellation policy, The credit card on file will be charged $200

if canceled less than seventy two (72) hours in advance. If

you arrive more than ten (10) minutes late for your

appointment, you may be required to reschedule to avoid

disrupting other clients' appointments.

Pricing & Prepayments Policy

Pricing for products and services is subject to change anytime.

Once prepaid, you have up to 6 months to redeem the purchased service(s) and or gift cards. If there are any payment issues with a client's credit or debit

card, CareCredit or other financing (like Cherry, AfterPay, etc.) -chargebacks, fraud issues, etc., we cannot accept credit or

debit cards, cherry or CareCredit from the client and require

payment in cash. We DO NOT accept checks.

Returns & Refunds Policy

If you would like to return your purchased skincare product,

return the item in its original packaging unopened within

thirty (30) days of purchase. We do not accept returns on

opened or used products. We do not accept returns or

exchanges on gift cards. Prepayments are refundable within five (5) days of purchase, except special sales. Services received CAN NOT or WILL NOT be refunded for any reason. For training courses, payments are non-refundable.

Children Policy

To allow our clients to relax and enjoy themselves and due

to the nature of our services provided with the use of

sharp objects and machinery, we do not allow children

under the age of 12 and only when they themselves are

receiving services. We do not have a place for children to

wait while a parent or guardian is receiving services.

We are a no pet facility; only licensed service animals

allowed.